Privacy policy

Welcome to www.zeroharmsciences.co.nz by ZeroHarm Sciences Private Limited, or ZeroHarm Sciences as we like to be called (we, us, our).  Your privacy is important to us.  Rest assured we comply with the New Zealand Privacy Act 2020 (Act) when dealing with your personal information.   

This policy sets out how we collect, use, disclose and look after your personal information that has been collected. 

We may modify this policy from time to time but will post the updated version on www.zeroharmsciences.co.nz (Website).  The change will apply from the date we upload the revised policy to the Website.  By continuing to use the Website or by purchasing any of our products via our Website, you consent to these modifications or amendments.

The policy was last updated on 22 February 2024.

Terms of Use

This Privacy Policy must be read in conjunction with our [Terms and Conditions].

Who do we collect your personal information from?

We collect information from you when you register or create an account on our Website, place an order, subscribe to receive our marketing materials, contact us for information about our products or when you contact us for any purpose. 

We may also collect personal information about you from third parties where you have authorised this or the information is publicly available.  If possible, we will collect personal information from you directly.

We also receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the device you are using; the browser software you use and your operating system; the date and time you access our site; and any search engine or inbound hyperlink used to reach this Website which is made available to us. This information is used only for statistical purposes and to help us enhance the customer experience for our Website users.

What do we use your personal information for?

The ways in which we use personal information will depend on the type of information, and the nature of your relationship with us. Some common ways in which we may use or disclose your personal information include:

  • to provide you with the products that you have purchased;
  • to verify your identity and screen any orders for potential risk or fraud;
  • to reply to queries, complaints or requests, including when you make a request for support or ask us a question;
  • to manage your account and transactions;
  • to track and analyse user activity on our Website including to collate and analyse any survey responses (where not completed anonymously), in understanding our customers, developing our business and informing our marketing strategy;
  • to personalise your experience and improve the services and products that we provide you;
  • to bill you and to collect money that you owe us, including authorising and processing credit card transactions;
  • to administer your participation in any contest, promotion, survey or other Website feature;
  • to market our services and products to you (eg. send periodic emails);
  • to show you promotions in Facebook, Instagram, Tik Tok, Google and other social media advertising networks;
  • to collect your feedback about ZeroHarm Services that we have provided or products you have purchased;
  • to execute an agreement with you;
  • to protect the security and integrity of our Website or business;
  • for any specific purpose which we notify you of at the time your personal information is collected (and related purposes which would be reasonably expected by you);
  • for other purposes to which you have consented;
  • to comply with our legal obligations;
  • to respond to a subpoena, search warrant or other lawful request we receive to otherwise protect our legal rights and interests;
  • to protect and improve our business and our Website, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data as necessary in running our business, the provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation, sale or group restructure exercise; and
  • for our administrative purposes and any other purposes in relation to the operation of our business.

If you do not provide us with the information we request, we may not be able to fulfil the applicable purposes of collection as described above, such as to supply products or services to you, or respond to your requests or enquiries, or tailor our Website, products or services in the most beneficial way.

Do we disclose any information to third parties?

We do not sell, trade, or otherwise transfer to outside parties your personal information except in that we may disclose information about you to third parties:

  • for any purpose for which the personal information was collected;
  • to our trusted third parties who assist us in operating our Website and conducting our business (including our suppliers, distributors, implementation partners and payment processors);
  • our accountants, insurers, lawyers, auditors and other professional advisors;
  • if we are required to do so in the course of legal proceedings or other investigations; or
  • with your authorisation or where we are otherwise permitted to do so by applicable law.

Please note that non-personally identifiable Website visitor information may be provided to other parties for marketing, advertising, or other uses.

If you post information to certain public parts of our Website or to our social media pages, you acknowledge that such information may be available to be viewed by the public.  You should use discretion in deciding what information you upload to such sites.

Where do we store and process your information?

We will hold personal information as either secure physical records, electronically on our IT systems, in cloud storage, and in some cases, records on third party servers, which may be located in New Zealand or in other countries. We use a range of security measures to protect the personal information we hold, including by implementing IT security tools to protect our electronic databases.

Some of the third parties to whom we disclose personal information (such as our service providers) may also be located outside of New Zealand. Such recipients provide billing, payment, IT and other administrative services to us (including offshore data hosting and processing, data analytics, help desk and data-entry).

The countries in which such third party recipients are located depend on the circumstances.  In the ordinary course of business we commonly store data in, or disclose personal information to recipients located in, countries such as: New Zealand, Australia, Canada, the United States, and India.  

Whenever we store or transfer your personal information outside of the country in which you are located, we will do so in accordance with the requirements of any applicable privacy and data protection laws.

Website and credit card security

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

All supplied credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorised with special access rights to such systems.  These providers are required to keep the information confidential.

No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. We comply with applicable privacy laws by taking reasonable steps to ensure that all personal information is protected (as is reasonable in the circumstances) against unauthorised access, use, modification, disclosure or misuse. However, due to the nature of the Internet and email systems, we are unable to guarantee the privacy and confidentiality of your personal information while it is transmitted over the Internet.

We may investigate or monitor a customer’s behaviour if we suspect that there may be fraudulent activity on their account. This may result in ZeroHarm Sciences contacting a customer by email or telephone about their order to verify its validity or credit card information, before the order is dispatched.

Please ensure you sign out when you have finished visiting the Website, especially if you access our Website from a shared computer.

We use Stripe to process all credit card payments through the Website.  Information which you supply Stripe is subject to Stripe’s own privacy policy.  For more info, please refer to their Privacy Policy. 

Linking to third-party websites

Our Website, any direct marketing, or other communications we may have with you may contain links to third party websites.  These third party websites have separate and independent privacy policies and are not controlled or developed by us. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Website and welcome any feedback about these sites.

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

How can you access/amend your personal information?

If you wish to obtain confirmation that we hold personal information about you and to access that information, or you wish to request a correction to your personal information that we hold, please contact us at care@zeroharmsciences.co.nz.  Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

You may also amend your personal information associated with your account by updating your account details.

If you request access to, or a copy of, your personal information, we will provide you with a copy of the personal information we keep about you. However, we reserve the right to charge you a reasonable amount for providing copies of any personal information you request, to take into account the time, cost and effort involved.

If you request a correction to your personal information and we agree that your personal information needs correcting, an amended record of your personal information will be provided back to you. If we do not agree to your request for a correction, you may request that we take reasonable steps to attach to the information a statement of correction sought but not made.

How long can we hold personal information?

We will determine how long we hold your personal information, except that we will not keep your personal information for longer than is necessary to achieve the purposes for which we may lawfully use it.  We may need to retain records containing personal information to comply with record keeping obligations and for other legitimate business purposes (such as quality assurance).  

If your personal information is no longer required by us, we will either destroy the information or de-identify it so it cannot be attributed to you personally.

If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us here:  care@zeroharmsciences.co.nz.   

Business Continuity

In the event that ZeroHarm Sciences’ business is acquired, merged or restructured, or in the unlikely event ZeroHarm Sciences goes out of business, or enters into liquidation or receivership, you acknowledge that your personal information may be transferred to the new owners or operators of ZeroHarm Services business, and that any acquirer of ZeroHarm Sciences may continue to use the information collected by ZeroHarm Sciences.

Who can you contact for further information?

If you have any queries about this Privacy Policy or personal information we have collected about you, please contact us at: care@zeroharmsciences.co.nz.  We will use commercially reasonable efforts to promptly determine and remedy the problem.

You also have the right to complain if you believe that we have breached New Zealand privacy laws by mishandling your personal information. 

We take all complaints seriously and will respond to your complaint in accordance with any applicable timeframes imposed by law and otherwise within a reasonable period. We request that you cooperate with us during this process and provide us with any relevant information that we may need. 

If you are dissatisfied with the handling of your complaint, you may make a complaint with the Office of New Zealand Privacy Commissioner on the following link.  

Cookies

Our Website uses cookies to help us provide you with a better experience with ZeroHarm Services. Cookies may be used in a variety of ways to enhance or personalise your online browsing and shopping experience.  

Cookies may be used to personalise your visits to our Website, eliminate the need for you to repeatedly enter the same information, enable us to improve our content, reliability and functionality of our Website, evaluate the effectiveness of the advertising and track website usage patterns.  Cookies help us to keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder emails, web browser notifications and/or SMS messages.  We also use cookies to serve targeted advertising on third party platforms - please see the "Targeted Advertising" section of this Privacy Policy for further information.

Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Cookies do not impact your online security or harm your device. Although you may configure your browser to not accept cookies, you may experience a loss of functionality and personalisation as a result. You can manage cookie settings via your desktop or mobile browser. We also use cookies for Targeted Advertising as explained below.    

One type of data that cookies can collect is your IP address. An IP address is a unique identifier that is assigned to your device when you connect to the internet. We use this information to understand your general location - this helps us provide you with relevant information, content and offers associated with your location.  

Targeted Advertising

When you visit our Website with cookies enabled, we place a third party cookie supplied by our partners such as Google, Meta, Microsoft, or others onto your browser. While this cookie doesn't provide us or any third party with any information the directly identifies you (e.g. your name, email address or physical address), it does track certain things like how long you spent on our site, and which pages you did or didn't visit. Some cookies may also store your IP address and geo location. This information enables us to use remarketing functionality provided by our partners to then deliver targeted advertising to you based on your behaviour whilst you were on our site. For example, if you visited a particular product, we might use this information to display advertising to you promoting a special offer specific to this product. This advertising may be displayed to you as you browse other sites across the internet. This is possible because many websites participate in third-party advertising programmes, allowing them to use parts of their sites to display promotional messages from participating advertisers.

You may also see our advertisements on sites directly owned or controlled by Google, such as Youtube, or on Facebook, Instagram, Tik Tok and others. 

You can manage some of your tracking and advertising preferences at the following links:

  • Google Ads preferences: to manage your Google preferences go to: www.google.com/settings/ads.
  • Microsoft preferences: to manage your Microsoft preferences go to: https://account.microsoft.com/privacy/ad-settings/signedout
  • Facebook preferences: to manage your Facebook and Facebook Products preferences go to: www.facebook.com/ads/preferences.
  • TikTok preferences: To manage your Outbrain preferences go to: https://www.tiktok.com/safety/en/ads-and-data/
  • Google Analytics: You can opt out of Google Analytics tracking by following the instructions at the following link: https://tools.google.com/dlpage/gaoptout

We may also present to you with additional products that other customers tend to purchase alongside the product you are viewing.   

Use of personal identifiers  

We may also use advanced matching method and personal identifiers (such as email address, phone number and others) to match our Website's visitors and display our ads on advertising platforms, such as Meta or Google. The information is hashed before being sent to our partners to help protect your privacy.  

When we use these services (or any advertising service that requires us to use or disclose your personal information), we will only do so if we are permitted to do so by applicable privacy laws.  

Unsubscribe / Opt-Out

We only want to communicate with you if you want to hear from us.  If at any time you would like to unsubscribe or opt-out from receiving future electronic newsletters, promotions, and marketing, we include unsubscribe instructions at the bottom of each electronic message.

Product Reviews

We reserve the right to use all testimonials and product reviews we receive in our marketing and promotional material, both on and offline, on any platform managed by the us, identifying reviewers by first name only. If you provide a review about a product, we may publish that review on any other ZeroHarm Sciences platform that offers that product.  If you choose to include a photo or video with your review (for example, a photo or video of yourself with the product), we may publish that photo or video together with your review. Please carefully consider any photo or videos that you choose to include with your review. If you don't want us to use your review, please let us know by contacting us here:  care@zeroharmsciences.co.nz.  

Only reviews compliant with applicable laws will be published on our site, and we reserve the right to reject the publication of reviews submitted to our Website, or post our comment or our brand partner’s comment alongside the relevant review.